Process administration

The View processes tab in the main menu gives you access to all the processes that already exist in the system, in which you can filter the data and search for specific things. For entered transactions further actions like booking, cancellation or credit note are possible. In addition, you have various options for evaluation and export of the database.

4.1 Search and filter processes

You can search and filter processes using the tab View processes → processes. You can set filters for the time period, the process characteristics and the payment characteristics. In addition, you can call up the detailed view of a process and add further actions to the process. You can export the search results as an Excel spreadsheet.

When processing transactions, it often happens that you only know your customer’s card or account number, or you have the transaction and reference number of an order that you want to check. That is why the Merchant Cockpit allows you to search for card, account, transaction and merchant transaction numbers.

Overview of the search criteria:

Tab “Period” with the boxes from and to.

Tab “Process characteristics”
Process characteristics describe the type of transaction with associated status. You can set two different process characteristics: specific details and status.

Select specific details
For explanations of specific details, see the Specific Details table below.

Input field “Detail”

In the Detail input field to the right of the No specific detail combo box, you can narrow down the search to a string (card number, error code, etc.) by entering the number you are looking for. The string entered depends on the specific detail selected from the No specific detail combo box.

Select status:

The search function can be applied to successful, failed or waiting payments. To do this, select the grouped settings OK, OPEN or ERROR in the All statuses combo box accordingly.

Even more detailed is the search for specific statuses. Here, the first two values concern completed transactions and the others still open transactions. There are altogether the following possibilities:

Explanations of the status can be found in the table below:

Selecting the “Payment features” selection area
You can set three different payment features in addition to the period and transaction features: Card brands and payment types, currencies and even the amount of your payments.

Select payment type or payment type provider
You can either search for all credit cards or select a payment type provider. In the All payment types combo box, you will see the payment types that have been enabled for you. Individual payment card providers appear under each of the main categories listed.

Information about individual payment methods
You can find more information about the individual payment methods here: Payment methods.

Select currency and amount
If you open the All currencies combo box, you will see all possible selectable currencies. In the Amount input field you can limit the search to a monetary amount.

Note: The entered amount depends on the previously selected currency in the Currency combo box. You must enter the amount in the largest currency unit in the decimal notation of the currency (e.g. 10.50 €). However, whether decimal places are allowed depends on the currency.

Click on the Search & Filter button to perform the query. A list now shows all applicable transactions below and the filter area at the top remains visible so that you can conveniently adjust the criteria such as the period in question.
→ The application checks the values entered. If the values are invalid, a message in red appears with the cause of the error. If the values are valid, the search results are displayed.

  Full details

Normally you have to enter the complete number as search term. Only in the case of the merchant transaction number variant (partial search) is an incomplete entry sufficient, so that all entries containing this number sequence are displayed.

Export search results
You can export the search results as an Excel file for further processing. Click the Export button. The search results will be available for download as an Excel spreadsheet.

Calling up the detailed view of an process

In the search results, you can call up the detailed view for each transaction. To do this, click on the merchant transaction number of the desired transaction in the Merchant transaction number column.
In the detailed view, you will find further information on customer and transaction data. In addition, you can add further actions to the transaction in the detail view, such as bookings or credit notes. If a transaction has been created with card, account, or device data, you can lock them in the details view. If you want to unlock the card, account or device data, you need to remove the credit card in the negative list. Filter by your desired values, click the Search & Filter button and select the desired merchant transaction number to go to the detail view.

Action and status details

Each payment process (operation) can include one or more transactions (action). Each transaction has a status as a result.The transactions depend on your implementation and the particular payment type that is used. Here you can find the most common combinations and their meaning:

4.2 Display payment transactions of a process

With the tab View Operations → Transactions Details you can search, filter and display all payment transactions of a process. Payment transactions of a process are, for example, reservation, booking or credit note. You can search for specific payment transactions to find all credit notes within a time period. You can also call up the detailed view of a transaction and add further actions to the transaction. The search results can be exported as an Excel spreadsheet.

For additional information for the fields specific details, status and payment characteristics as well as for the export of search results, the detailed view of a transaction and the details on action and status, please refer to chapter 4.1.

Select payment transaction
A process consists of several payment transactions for which you can search specifically. Explanations of the specific payment transactions can be found in the Payment transaction table below.

4.3 Search transactions of an account number

With the tab “View transactions → Reconciliation” you can search for all transactions of an account number within a certain period of time. You can export the search results as an Excel table.

Set “Period” selection area with the from and to combo boxes.

Selection area “Transaction characteristics”: Here you can limit the search to an account number or an IBAN.

For additional information on exporting search results, please refer to chapter 4.1.

4.4 Search accounting files

You can search for accounting files within a time period using the tab View operations → Settlement files. Use the From and To combo boxes to set the period in question and click the Search & Find button. The list shows for all available accounting files about the time of creation as well as the merchant and gives the file name. Clicking on a specific file name will open the dialog to download that file to your PC.

To export an accounting file, click on the file name of the desired file. After that, the CSV file will be available for download.

  Information about transactions in test mode

Billing files are generated and provided only when transactions are processed in production mode. Transactions in test mode do not appear here.

4.5 Export processes with all information (Data export)

The use of the data export is an optional function that must be ordered separately. In the Merchant Cockpit, you have the option of retrieving transaction data in file form via download in order to evaluate it with Excel or to forward it to Accounting. To do this, the Data export function generates a text file in CSV format (comma-separated values).

To retrieve such a file via download, select View operations in the main menu of the Merchant Cockpit and then click on the Data export tab. In the extensive filter dialog that appears, define the data you need.

First enter the dates for the desired period of the evaluation in the From and To fields. Now select all fields that the CSV file should contain. There are numerous data fields to choose from, which can be roughly divided into the following areas:

• Transaction data
• Status data
  
• Card data
  
• Account data
  
• Wallet data
  
• Personal data
  
• Adress and credit check
  
• Shopping cart information

At the very bottom of the dialog you have to select the separator via combo box. Here you can choose between comma and semicolon. In the combo box Select action you can select the option Save setting to set the current selection as default. For the download, on the other hand, select Export data and then click the Execute action button.

After clicking Execute Action, the download to your PC will begin. Depending on the configuration, it will now react differently: If a CSV plugin for Excel is installed on your system, the CSV file will be opened directly with Excel. Without the Excel plugin, the browser inquires how to proceed with the CSV file:

When you click the Open button, the CSV file is saved in a temporary directory and opened with a program registered for CSV files, for example Excel. The best and recommended method is the Save variant: When you click this button, you can select the folder where the CSV file will be saved.

Note: If you use Excel, please do not open the CSV file by double-clicking on it, but use the File/Open command within Excel. In some Excel versions, the CSV format is not imported correctly when double-clicking.
Please note that the credit card numbers are not displayed in full for security reasons.

4.6 Search processes of a payment type / payment type provider (statistics)

You can evaluate your sales statistically for any period of time and separately for each payment type. To do this, select the View transactions command in the main menu of the Merchant Cockpit and then click on the Statistics tab. Set the desired evaluation period in the From and To combo boxes for the period. Use the Transaction characteristics combo box to restrict the analysis to specific payment methods or cards.

When you click the Search & Filter button, the Merchant Cockpit displays two tables with your turnovers below it. The first table shows your authorizations, bookings and credits per day (separated by currencies). The second table totals your sales for each currency over the entire period.

4.7 Find processes with the global search

The Global search tab (optionally bookable) allows you to search for combinations of numbers, characters and letters across all operations and merchants. You can set filters for the time period and a search term. You can also call up the detailed view of a process and add further actions to the process. You can export all search results as an Excel spreadsheet.

In addition, you can show and hide columns of information, depending on what information you want to evaluate or search. To show and hide columns, first select the desired time period; enter the string and click Search. Then the Column configuration combo box appears.

Columns marked in green are columns shown in the search results. Columns marked in white are hidden columns in the search results.

To call up the detailed view of an process, click on the reference number in the Merchant operation number column of the desired operation.

4.8 Details for transactions with 3-D Secure

For payments authenticated with 3-D Secure, you will see details such as these:

The values shown above depend on the 3-D Secure version used for authentication and the card scheme.

Here are some details:

ECI value
The ECI value stands for “Electronic Commerce Indicator.” The ECI value is provided by the issuer ACS. It indicates the level of authentication that was performed for the transaction. The ECI value received from authentication is passed on in the authorization request and also determines whether a transaction receives a liability shift.

Visa, American Express, Diners/Discover, JCB

MasterCard

3-D version (Directory Server)
The Directory Server is managed by the card scheme (Mastercard, VISA, American Express, …) where each credit card issuer is registered and can be identified by the BIN (Bank Identification Number). The Directory Server “talks” to the Access Control Server, which finally refers to the credit card issuer scheme. For 3-D Secure processing, all parties (Scheme, issuer and PSP Computop) must agree on the same version of 3-D Secure.

3-D Version (Processing)
This is the version of 3-D Secure that all parties have finally agreed upon for 3-D Secure authentication. It is possible that a particular card issuer does not currently support 3-D Secure (version 2.1.0, 2.2.0), so a fallback to version 1.0 will then occur automatically.

Authentication type
The currently supported values for “Authentication Type” are:

Authentication Method
The currently supported values for the “Authentication method” are:

Challenge indicator (required)

Transaction status

Whitelist status